Shipping & Delivery:
Here at Luna Baths we understand the importance of receiving your order in a timely manner. We guarantee your order will ship out within 24-48 hours after being placed. Any orders placed on Saturdays will ship out Monday.
We use UPS or USPS to ship our products. We ship out of Fontana, CA. Currently all orders are shipped via ground only. Ground takes approximately 5 – 7 business days to arrive, (delays may occur which are out of Lunabaths control). In some cases shipping companies may automatically upgrade to express/priority if location is nearby, which takes 1-3 business days.
All orders include a tracking number which will be sent to your email provided when order was placed.
Currently we ship only in the United States. We offer a $5.95 flat rate fee or FREE standard shipping for all orders over $30+ to the 48 contiguous United States.
- Luna Baths has the right to choose the shipper for all orders.
Returns & Exchanges:
We understand you may have changed your mind, we’re here to help. We appreciate our customers and your satisfaction is important to us.
We will gladly accept returns within 15 calendar days after the day you received your order. After 15 days we are unable to accept any returns.
Please contact us via our customer service email : Store@Lunabaths.com with your order number and reason for returning your order to receive authorization. To be eligible for a full refund return or exchange, you must have proof of purchase invoice. The items must remain unused – new condition and in its original packaging. If for any reason you are returning a used item, we automaticity deduct a 25% fee from your refund total.
All Products must be shipped back. Customers are fully responsible for paying your own shipping fees on returning items. Shipping costs are non-refundable.
If we accidentally sent you an incorrect item, we will quickly resolve the issue. We will also cover the shipping cost and we’ll send a shipping return label to the email provided.
Please keep in mind that due to the nature of all of our products being 100% Hand Made and/or Plant-Based – All of our Loofahs come in many shapes and sizes, natural color and a few seeds included – as the natural vegetable plant that it is. Along with all of our soaps made by hand in small batches to get the Optimus fragrance. Each batch of soap may slightly differ in shape, size, scent strength, and color. All Soaps are shrink-wrapped to protect them. So please take that into consideration before returning a product. If you have any further questions please contact us via our email.
All products on our website are 100% owned, made and manufactured by Luna Baths. Our Mayan Loofahs are made from our farm in Guatemala. Our Loofah Soaps / Soaps are made in the USA. We do not accept third-party vendors.
Any further questions please contact us.